Frequently Asked Questions

Got a question? We've got answers. If you can't find what you're looking for, feel free to contact us and we'll be happy to help.

Orders & Payments

How do I place an order?

Simply browse our collections, add the items you'd like to your cart, and proceed to checkout. We accept all major credit and debit cards, as well as other payment methods available at checkout.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible via our contact page. We'll do our best to accommodate changes before your order is dispatched.

Will I receive an order confirmation?

Yes — you'll receive an email confirmation as soon as your order is placed. Please check your spam folder if you don't see it within a few minutes.

Shipping & Delivery

Where do you ship to?

We ship to the UK and internationally. Shipping costs and estimated delivery times are shown at checkout before you complete your purchase.

How long will my order take to arrive?

Delivery times vary depending on your location and the product. Estimated delivery times are provided on each product page and at checkout. You'll also receive tracking information once your order has been dispatched.

How do I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your parcel's journey.

Returns & Refunds

What is your returns policy?

We want you to be completely happy with your purchase. If you're not satisfied, please review our full Refund Policy for details on how to return an item and receive a refund or exchange.

What if my item arrives damaged or incorrect?

We're sorry to hear that! Please contact us within 48 hours of receiving your order with a photo of the issue, and we'll resolve it for you as quickly as possible.

Products

Are your products safe to use?

Yes. All products sold at The Lifestyle Lab meet relevant safety standards. Product ingredients and specifications are listed on each product page. If you have specific concerns or allergies, please review the product details carefully before purchasing.

Do you restock sold-out items?

We do our best to restock popular items. If a product you love is out of stock, feel free to contact us and we'll let you know when it's available again.

Still have a question?

We're here to help! Reach out to us via our Contact page and we'll get back to you as soon as possible.